Frequently Asked Questions (FAQs)
In this section we provide answers to the most frequently asked questions (FAQs) of the pre-sales phase, enabling the visitor to have a clear view of the key features and technical specifications of the Cycom Product Suite.
- How much does the System cost?
- Is the System Multi-user?
- Can I expand on the number of users?
- Can I expand on the original modules purchased?
- Can the System handle more than one company?
- Is the System Multi-year, or do I need to open a new database for each year?
- Can I access the System remotely?
- Can I issue documents such as Invoices, statements, receipts, proposals, orders, waybills and cheques?
- Can I write in Greek?
- Can the system be interfaced with other systems?
- Can we get upgrades?
- How can I get Support?
- Do you have a User’s Manual?
- Can the System handle Serial Numbers?
- Can the System print Barcodes?
- Can the System interface with Hand Held Terminals?
- Can the System work with E-Commerce Programs for Internet Sales?
- Can the System handle Expiry Dates on items?
- Can the Systems handle all Cyprus Payroll needs?
- Can I convert reports to other formats?
- Can I enter transactions for last year?
- Can I have User security?
- What about Backup?
- Can the System handle Cost Centre Analysis?
- Can the System handle Budgets?
- Can the System provide Financial Statements?
- How can the System help the non- Accountant User?
- Can the System handle multiple Stores?
- Can the System handle Salesperson Commissions?
- Can the System handle Imports and Exports?
- Can the Systems perform Bank Reconciliation?
How much does the System cost?
The price depends on the modules required as well as the number of users.
Is the System Multi-user?
Yes, the Systems can be from single User to unlimited number of users.
Can I expand on the number of users?
Yes, at any time.
Can I expand on the original modules purchased?
Yes, at any time.
Can the System handle more than one company?
Yes, you can open as many companies as required, at no extra cost
Is the System Multi-year, or do I need to open a new database for each year?
The Systems are all Multi-year so you do not have to open a new database at the end of the year. This way you have absolute continuity without loosing any data or history.
Can I access the System remotely?
Yes, If you have an internet connection with your server and you have a valid license for the additional user then you can work your Systems from anywhere in the world
Can I issue documents such as Invoices, statements, receipts, proposals, orders, waybills and cheques?
Yes, all of the above and many more documents such as deposit slips, credit notes and transfer notes can be issued by the System.
Can I write in Greek?
Yes, if your operating system supports writing in Greek then the System will accept it.
Can the system be interfaced with other systems?
Yes, we can both import and export to other Applications different types of documents and static data such as Stock Items or the Chart of Accounts, Addresses, Account Balances etc.
Can we get upgrades?
Yes, if the clients have a valid Maintenance Agreement with Cycom then they are entitled to upgrades of their Applications. Upgrades are produced constantly, thus keeping Cycom at the forefront of new technologies and for any regulatory or legal changes made necessary by Government.
How can I get Support?
If the client has a valid Maintenance Agreement then the Help Desk can be used. The Help Desk is the first response method for any support. The customer can call at the following telephone number, +357 22 470000 and receive immediate assistance. If the problem cannot be solved over the telephone, it is either solved online, where one of our technicians can log on to the client’s computer and solve the problem remotely or an appointment is scheduled for one of our Technicians or Implementer to visit the client thus solving the problem at the client’s premises.
Do you have a User’s Manual?
Yes, the User’s Manual can be found within the Systems, and can be printed by the user or accessed at any time to solve any queries
Can the System handle Serial Numbers?
Yes , in our Inventory Management System any item can be serialised. So when it is purchased the user must enter the serials numbers and when a Serial numbered item is then sold, the user must choose the specific Serial number from a list.
Can the System print Barcodes?
Yes, in our Inventory Management System there are various types of Barcode Labels that can be printed, and any item can have more than one barcode.
Can the System interface with Hand Held Terminals?
Yes, the Systems are designed to send and receive data from Hand Held Terminals. Our Systems send information such as Customer code, Addresses, Routes, Account Balances, new items or price changes and we can receive information such as Invoices, Orders, Receipts, etc.
Can the System work with E-Commerce Programs for Internet Sales?
Yes, we can make our database available to other E-Commerce Systems so that an end-user can see if there is enough available stock for them to order an item. When that item is chosen it can be removed from our stock automatically.
Can the System handle Expiry Dates on items?
Yes, in our Inventory Management System on certain items that have Expiry Dates when the item is purchased and then sold the user will be asked to enter the Expiry Date so that the stock will be updated correctly.
Can the Systems handle all Cyprus Payroll needs?
Yes, the Payroll System has built in all necessary Cyprus Payroll forms and reports for all your weekly, monthly and yearly needs.
Can I convert reports to other formats?
Yes, any report can be converted to all of the common formats, including Word, Excel, Lotus, Acrobat etc.
Can I enter transactions for last year?
Yes, the Systems do not limit the user unless otherwise setup, on how far back or how far forward the user can enter transactions.
Can I have User security?
Yes, any user can be restricted in many ways – what Systems to be able to use, what accounts to see or not, how much discount they can give, and many more.
What about Backup?
Cycom strongly recommends its clients to Backup their Data daily. We will help the user to set-up the Backup on their preferred media
Can the System handle Cost Centre Analysis?
Yes, on many levels, in our Financial Management System any transaction can be analysed at a sub-account level, for any income, expense or project.
Can the System handle Budgets?
Yes, within the Financial Management System various Budgets can be created for the same Account or analysis of that Account. Various reports can be printed comparing the Budget with Actual results.
Can the System provide Financial Statements?
Yes, in our Financial Report Writer System the user has the opportunity to create their own Financial Statements as they see fit by choosing the layout of the Accounts, Columns and others. Consolidation of Accounts from different Companies can also be performed.
How can the System help the non- Accountant User?
The Financial Management System gives the user the opportunity to setup the Accounting Transaction Journals as they see fit. With our built in ‘Auto Double Entry’ the system will automatically balance the Transactions, thus doing half the work for the user.
Can the System handle multiple Stores?
Yes, in the Inventory System the user can setup as many stores as necessary.
Can the System handle Salesperson Commissions?
Yes, in our Sales Order Processing System the System can be setup to calculate Salesperson Commission in various ways.
Can the System handle Imports and Exports?
Yes, for imports the Purchase Order System can provide the user with the Costing Sheet where the additional charges can be taken into account giving the actual cost of your goods. For Exports the Vat can be handled in the desired method. Intrastat and VIES are also catered for.
Can the Systems perform Bank Reconciliation?
Yes, in our Cash Management System, the user has the option of performing the Bank Reconciliation manually or automatically. The manual method involves the user clicking on the lines that have been found on the bank statement and then it produces a report for all unmatched lines. But the automatic method allows the user to import the bank statement electronically into the System and automatically match the bank statement with our Banks Detailed Ledger, thus producing the report automatically.